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Frequently Asked Questions.
- Cleaning Questions
(ex: How long does it take to clean my home?)
- Billing & Pricing
Questions
(ex: Can I "leave off" rooms that I do not want cleaned
when I get my "regular service" price estimate.)
- Appointment Times
Questions
(ex: How do I request an appointment time?)
- "My Key" Questions
(ex: How will the maids enter my home?)
- Scheduling Questions
(ex: Will the same team always come to my home to clean?)
Q: How long does it take to
clean my home?
A: In general, an average 3-bedroom/2 baths home will take
a team of two maids about 1.5 - 2 hours to clean.
Q: What type of cleaning solutions do
the maids use?
A: MoreHands maids only use professional cleaning products;
typically that will include Clorox, Pinesol, professional wood
floor cleaner, and tub and toilet cleaner.
Q: Do I need to provide supplies or will
the teams bring them?
A: MoreHands maids will bring all of their own supplies and
equipment.
Q: What won't MoreHands teams clean?
A: For health reasons, our teams will not clean blood, feces,
vomit or urine.
Q: Can I have the teams clean with my own
supplies? I have allergies and my floors need special cleaners.
A: Yes, we will be happy to clean with any special cleaner
or solution you might need.
Q: Can I have the teams vacuum with my own equipment?
A: Yes, we will clean with your vacuum equipment but can
not be responsible if your vacuum cleaner causes any damage. MoreHands
can only be responsible for any damage our own equipment causes.
Q: How do I leave special instructions
for the cleaning teams? Can I leave a note?
A: It is better to call the office at 479-7978 or email us
your special instructions. You can leave any instructions you want
but it's typically easier to allow us to communicate with the teams.
Q: Do I need to do anything special for a moveout clean?
A:We do need electricity and water to clean so please make
sure your utilities are still functioning.
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Q:
I know MoreHands needs 24 hours notice to cancel my scheduled cleaning
visit; what happens if I forget to let MoreHands know about my cancellation
in time?
A: Its no problem, we will change our schedule to suit whatever
you need. We will however charge a $20 dollar rescheduling fee for
having to rebalance our teams' workloads with short notice.
Q: Can I “leave off” rooms
that I do not want cleaned when I get my "regular service"
price estimate. I have a 5-bedroom home but only want 2 bedrooms
cleaned.
A: You must enter all of your bedrooms when getting a price
estimate. Unfortunately, larger homes such as a 5-bedroom home require
more time for cleaning. Even if our maids “skip” a couple
of bedrooms, these homes are simply bigger everywhere. (bigger kitchen,
bigger living rooms etc..)
Q: How do you charge my credit card?
Do you charge it weekly or on the day of the service?
A: We charge all credit cards the day of the cleaning once
all work is completed.
Q: Why is a “One-time only”
cleaning more expensive than a “weekly” or “every
two week” cleaning?
A: We like to offer discounted rates to our clients who
want a “regularly scheduled visit” (weekly, bi-weekly,
or every three weeks). We ask that clients get at least 3 visits
to qualify for our discounted rates.
Q: If I sign up for a “regular scheduled
visit” (weekly,bi-weekly, or every three weeks) but stop before
I complete 3 visits am I penalized?
A: No, you are not “penalized” but you will be subject
to our “once only” pricing which is usually about $40
to $50 more expensive. The reason for the pricing difference is
that cleanings typically take more time on our first visit.
Q: I do not need all of the services
included in a MoreHands cleaning visit but I do need some specific
help with a couple areas of my home. What will my price be to
clean this list items?
A: MoreHands maids will gladly work off of your cleaning
list at our hourly rate charge. ($75 an hour with a 1.5-hour minimum).
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Q: How do I request an appointment
time?
A: In general, we do not set appointment times. Instead,
we allow clients to set an earliest entry time. In other words,
the housekeepers will not show up BEFORE this time so we are not
in your way in the morning. Most clients set an earliest entry time
of 8am or 9am. MoreHands will complete all work between your earliest
entry time (???) and 5pm.
Q: I need to be home when the maids are
cleaning. Is there no way possible to set an appointment time?
A: If it is very important to you to be home for the cleaning,
please call the office at 479-7978. We can typically accommodate
most requests.
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Q: How will the maids enter
my home?
A: You are welcome to be home when we clean but most clients
leave a key for us… During the online sign up process, you
will be prompted to tell us - where to find your key and we return
it when we are through cleaning - OR to keep your key which we store
in our steel lock box - OR you can sign a key release in your apartment
business office. Please remember to leave a key. If we are unable
to enter homes or apartments, MoreHands will charge a $20 dollar
lockout fee to cover the maids’ travel time.
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Q: Will the same team always
come to my home to clean?
A: Yes, most of the time the same team will be cleaning your
home. We try to keep teams in their own assigned neighborhoods.
That said, heavy work schedules or illness might cause a different
team to clean your home.
Q: I am interested in obtaining your
services on a weekly basis. How does this work? If I choose “every
week” service on Monday am I set up indefinitely?
A: Yes, after you make your selection for “frequency
of visit” and “day of the week” you are automatically
scheduled indefinitely or until you tell us to stop.
Q: How do I stop my service?
A: Email or call us. You can stop whenever you like.
Q: Can I change my day of cleaning after
signing up? I usually want Mondays but I need to be cleaned on
Tuesday this week
A: Yes, you can change your dates. We have very flexible
scheduling and can typically accommodate all day changes.
Q: Does MoreHands always have “same”
day service?
A: We try to always have same day service available (approximately
90% avail) but we if we sell out of we can usually get to you
the following day.
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